Privacy Policy

    At Kikolino, we understand the value of trust. This Privacy Policy explains how we process your personal data when you visit our website [kikolino.mk] and use our services. We collect only the data necessary to carry out our work, in full compliance with the Law on Personal Data Protection.

    Whose data do we collect

    We collect data from visitors to our website in order to maintain its security and improve the user experience. You can read more about how we use cookies in our Cookie Policy.

    Categories of data we process

    Navigation data

    When you visit our website, our system automatically generates technical logs (your IP address, the device you use, browser type, the pages you visit and the time spent on them). This data is used exclusively for technical security and is automatically deleted after 15 days.

    Data you provide voluntarily

    This is the information you personally provide when making a purchase: first name, last name, email address, phone number and delivery address. We need this data to deliver the package to your door and to contact you if necessary.

    How do we use your data?

    We use your information for:

    • Ensuring smooth operation of the website.
    • Successfully processing and delivering your orders.
    • Responding to your questions or requests.
    • Improving the shopping experience at Kikolino.

    Your rights

    You have full control over your data. At any time you have the right to:

    Access

    Request to see the data we hold about you.

    Correction

    Request correction of inaccurate data.

    Deletion

    Request to be "forgotten" (deletion of data).

    Objection

    Object to the processing of data for certain purposes.

    Data transfer

    We do not sell or share your personal data with third parties for marketing purposes. We transfer data only to our partners (courier services) exclusively so that the package can arrive at your address.

    Data security

    We apply strict technical measures to protect your data:

    • ✓All data during internet transmission is encrypted.
    • ✓We use security protocols for protection against unauthorized access.
    • ✓Access to your personal data is available only to authorized personnel at Kikolino, and only when necessary for fulfilling their duties.

    Contact for questions and complaints

    For all questions or complaints regarding the processing of your personal data, you can contact us at:

    Email: kikolino.kids@gmail.com

    Website: Kikolino.mk

    Policy changes

    This policy may be amended in order to comply with new legal regulations. All changes will be published on this page.